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| Products :: Shipping & Returns |
Shipping & Returns |
Shipping & Returns
ORDERING INFORMATION
Orders can be placed securely through our website, email, or phone. Once your order is received, you will receive a confirmation and the total amount charged to your credit card. For email and phone orders, payment by credit card or check is accepted. Orders will be shipped 24-48 hours upon receipt of order and payment.
PAYMENT INFORMATION
In the event your check is returned to us for any reason, you will be charged a $35.00 return check fee.
Credit card orders will ship within 48 hours. Personal checks must clear before shipment.
Return Policy
Divina Essentials offers the finest distilled essential oils, and aromatherapy related products. All essential oils have been analyzed and defined botanically and biochemically for purity and authenticity. Most single oils bear E.O.b.b.d. certification, which is a guarantee of quality for therapeutic purposes.
Our Return Policy ~ For Safety and Health reasons, we do not accept returns on products unless damaged in shipping. Damage during shipment should be handled in this manner:
1. Keep package and contents.
2. Notify UPS or Post office within 24 hours of receipt for their inspection of package and contents. We ship mainly through UPS and their records will show the date of delivery, as well as who received the package. They will send an inspector to inspect your package.
3.Contact Divina Essentials and we will start processing your claim. We cannot replace the damaged merchandise if UPS does not inspect the package.
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